At Antwebs, we strive to deliver top-quality web development services to meet your needs. However, if for any reason you are not satisfied with our services, we have outlined our refund policy below:
Eligibility for Refund
You may request a refund under the following conditions:
- Initial Consultation and Planning Phase:
- If the project is canceled within 14 days from the date of signing the contract, you are eligible for a 100% refund, provided no development work has commenced.
- Design Phase:
- If the project is canceled after the 14-day window but before the design phase is completed, a 50% refund will be provided for payments made.
- Once the design phase has been completed and approved, no refunds will be available for this part of the service.
- Development Phase:
- If the project is in the development phase (i.e., after design approval), no refunds will be provided for the work completed up to that point.
- Partial refunds may be considered based on the work completed if the project is canceled.
- Post-Launch and Maintenance:
- Once the website has been fully developed, launched, and delivered, no refunds will be offered.
- Ongoing maintenance and support services will be subject to the terms agreed upon during the service agreement and are non-refundable.
Exceptions
Refunds will not be issued under the following circumstances:
- If delays are caused due to a lack of communication or responsiveness from the client.
- For any additional work outside the original scope of the project.
- For changes in the project after the final approval of designs or development stages.
How to Request a Refund
To request a refund, please email us at contact.antwebs@gmail.com with your project details, and we will assess your request. Refunds, if approved, will be processed within 10 business days of receiving the request.
Dispute Resolution
In the event of a disagreement regarding the refund, we will do our best to resolve the issue amicably. If a resolution cannot be reached, the matter will be subject to arbitration as outlined in the original contract.